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RETURN POLICY

1. RETURNS

We accept returns and exchanges under certain conditions. You may return unopened items, in their original packaging, within 30 days of the purchase date, upon presentation of a receipt or proof of purchase. No exchanges or refunds will be accepted after 30 days from the purchase date. We reserve the right to determine if the returned product is eligible for a refund and/or exchange upon its receipt in the store. We will inform you by email, within a reasonable timeframe, of the status of your refund and/or exchange request. In case of approval of a refund request, only the original payment method can be used for reimbursement.

All sales of sale items are considered final sales. Sale items are therefore ineligible for a refund and/or exchange.

For any questions regarding the status of your refund and/or exchange request, please contact us at: +33 6 44 66 51 17.

2. EXCEPTIONS

Certain items are neither refundable nor exchangeable.

- Pads

- Bibs

- Underwear

3. SHIPPING

Refunds do not cover shipping and handling fees listed on the packing slip or invoice. Shipping costs for all returns must be paid in advance, and the store will not assume any insurance costs as well as any loss or damage to the equipment that may occur during shipping. We cannot guarantee the receipt of the item you are returning. No shipping or handling fees will be included in the refund.

For any return of an item, please use the following address:

The store 74 AV EDOUARD MILLAUD 69290 CRAPONNE France

1. GENERAL INFORMATION

Orders are subject to stock availability. If the stock of an item is depleted at the time you order it, we will notify you and refund the total amount of your order according to the original payment method.

2. DELIVERY LOCATIONS

Items offered on our website can only be shipped within Europe. We also accept orders from customers in all countries who have their item delivered to an address in Europe only. No deliveries outside of Europe are currently possible.

3. DELIVERY TIME

An approximate delivery time will be provided when you place your order. Delivery times are only estimates and are calculated from the shipping date and not the order date. They are to be used as a guideline only and are subject to the acceptance and approval of your order. Unless exceptional circumstances arise, we will make every effort to ensure your product is delivered within [04] business days following the date of your order. Business days mean Monday to Friday excluding holidays. Please note that we do not ship on Saturday and Sunday unless otherwise requested (a well-formulated request by the customer). The delivery date may vary depending on the shipping practices of the courier company, the delivery location, the shipping method, and the items ordered. It is also possible that products will be delivered in multiple separate shipments.

4. SHIPPING FEES

Shipping fees depend on the weight of your order and the shipping method. To find out how much your order will cost, please send us a message or fill out the order form. Additional fees may apply for shipping heavy or large items or to remote areas. You will be informed of these fees directly via email or messaging.

5.DAMAGED/LOST ITEMS DURING TRANSPORT

The G CYCLES store cannot be held responsible for any damage/breakage/delay/loss/theft during the transportation of goods. However, we include insurance with the carrier to provide increased protection.

If the packaging is damaged in any way upon the arrival of the product, please contact us immediately at +33 6 44 66 51 17. We can initiate the claims process. Keep the item and its packaging in the same condition as you received them; they will be necessary for the evaluation of the claim.

If the product is lost during delivery, please contact us immediately at +33 6 44 66 51 17. A claims process with the carrier will then be initiated. Please note that for all our shipments, a signature will be required upon delivery. An item can in no case be declared lost if a signature has been affixed to the delivery note.

TERMS OF SERVICE

1. INTRODUCTION

This website is operated by G CYCLES. The terms "we" and "our" refer to the G CYCLES shop. The use of our website is subject to the following terms of use, along with any successive amendments (the "terms"). The terms should be read in conjunction with any other terms or notices appearing on the pages of our website. Please read these terms carefully. They apply to all users of our website, including those who shop there, customers, merchants, suppliers, and content providers. By using this website, you agree to be bound by the terms as well as our privacy policy and you agree to comply with them. If you do not accept the terms or our privacy policy, you are not authorized to access our website and use its services, nor to place an order.

2. USE OF OUR WEBSITE

You agree to use our website for legitimate purposes only and not for illegal or unauthorized purposes, including violation of any intellectual property or privacy laws. By accepting the terms, you declare and affirm that you have reached at least the age of majority in your state or province of residence and that you can legally enter into a valid contract! You agree not to use our website for any activity that would constitute a civil or criminal offense or that would violate any law. You agree not to attempt to interfere with the network or security functions of our website or to access our systems without authorization. You agree to provide us with accurate personal information such as your email address, mailing address, and other contact details to enable us to process your order or communicate with you as needed. You agree to promptly update your account and information. You authorize us to collect this information and use it to communicate with you, in accordance with our privacy policy.

3. GENERAL CONDITIONS

We reserve the right to refuse service to anyone, at any time and for any reason. We reserve the right to make changes to the website, which may include the elimination, modification, suspension, or cessation of any aspect of the website at any time, without notice. We may impose new rules or restrictions related to the use of our website. You agree to periodically review the terms, and if you continue to access and use our website, it will mean that you accept all changes that have been made.You acknowledge that we will not be liable to you or any third party for any modification, suspension, or discontinuation of our website or any offerings on our website related to service, content, function, or product.

4. PRODUCTS OR SERVICES

Orders placed on our website are subject to stock availability. We may, at our sole discretion, limit and cancel quantities offered on our website or restrict the sale of our products and services to a person or household, or within a geographic region or territory. The prices of our products may change without notice. Unless otherwise indicated, the prices displayed on our website are in EURO. We reserve the right, at our sole discretion, to refuse orders, including those that appear to have been placed by distributors or resellers. If we believe that your order is fraudulent or based on inaccurate information, we have the right to cancel it and inform the relevant authorities. We do not guarantee the accuracy of the color or design of the products presented on our website. We have made every effort to ensure that the color and design of our products are represented as accurately as possible on our website.

5. LINKS TO THIRD-PARTY WEBSITES

Links to other websites or from those websites are provided for convenience only. We do not verify, endorse, or approve of the sites linked to by the external links presented on our website or which contain links to it, nor their content, the third parties mentioned, their products, and their services. We have no control over these sites and are not responsible for them. You assume all risks associated with using a link to another site, and we will not be liable for any damage resulting from this use. Links to software download sites are provided for convenience only, and we are not responsible for any issues or consequences arising from downloading software. The use of any downloaded software is governed by the terms of the license agreement accompanying the software or provided with it, if applicable.

6. USER COMMENTS, FEEDBACK, AND OTHER CONTRIBUTIONS

You acknowledge that you are responsible for the information, profiles, opinions, messages, comments, and any other content (collectively referred to as "content") that you post, distribute, or share on our website or through it or using services offered in connection with our website. You also acknowledge that you assume full responsibility for the content, including its legality and its rights in terms of trademarks, copyright, and intellectual property. You agree that we may revise, adapt, modify, recreate, publish, or distribute any content you submit in response to a specific request we have made. You also agree that we are not obligated to ensure the confidentiality of the content, to compensate for the creation of the content, or to respond to it. You agree not to post, distribute, or share content on our website if it is protected by copyright, a trademark, a patent, or any other proprietary right, without the express consent of the rights owner. You further represent that your content will not be illegal, defamatory, or obscene, and that it will not contain any viruses or malicious software that could harm the operation of our website. You will be solely responsible for any content you create and its accuracy.We assume no responsibility and cannot be held liable for any content posted by you or by a third party. We reserve the right to prevent you from posting on our website and to remove or delete any content that we deem unacceptable. You consent to this removal or deletion and waive any claims against us related to the removal or deletion of your content.

7. PRIVACY POLICY

G CYCLES is committed to ensuring the protection of the personal information that you provide. If you voluntarily provide personal or otherwise confidential information to a staff member through an electronic form or email, only the information required to enable the staff to respond to your request will be used. We treat electronic correspondence with the same confidentiality measures as other written documents. Thus, this information is shared with third parties only with your consent or when permitted by law.

8. ERRORS AND OMISSIONS

Please note that our website may contain typographical errors or inaccuracies and may not be complete or up to date. We reserve the right to correct, modify, or update any error, inaccuracy, or omission related to the information on our website at any time and without notice (even after the processing of an order). Such errors, inaccuracies, or omissions may relate to the description, price, promotion, and availability of our products, and we reserve the right to cancel an order or not to process it if an error occurs in its price or in the information related to its availability, within the limits imposed by law.

9. DISCLAIMER AND LIMITATION OF LIABILITY

You assume all responsibilities and risks associated with your use of our website, which is provided as is, without any warranty, representation, or condition of any kind, express or implied, regarding the information obtained on our website or through it, including but not limited to all content, documents, functions, and services provided on our website. Everything is provided without any warranty of any kind, particularly regarding the availability, accuracy, completeness, or usefulness of the content or information, uninterrupted access to them, title guarantee, non-infringement, their merchantability, or their fitness for a particular purpose. We do not guarantee that our website, its operation, or the content and documents related to the services offered on it will be provided in a timely manner and without interruption, or that they are secure or error-free, that defects will be corrected, or that our website or the servers that host it are free of viruses or other harmful elements.

The use of our website is at your exclusive risk and you assume full responsibility for all costs associated with this use. We will not be liable for any damages of any kind related to your use of our website. Just like the member companies of our group and our content or service providers, we, along with our directors, officers, agents, subcontractors, suppliers, and employees, are released from any liability to you for any direct, indirect, special, incidental, consequential, exemplary, or punitive damages, for any loss or cause of action, loss of income, profits, business revenue, or sales, or for any other type of damage, in contract or tort (including negligence), formal liability or otherwise resulting from your use of our website, your inability to use it, its performance, its content,documents presented therein or its functioning, even if we are warned of the possibility of such damages. Some territories do not allow for the limitation of liability, or the exclusion or limitation of certain damages. In those territories, some of the above notices, exclusions, or limitations may not apply, in which case our liability will be limited to the extent permitted by applicable law.

10. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, as well as the member companies of our group, and our directors, officers, agents, subcontractors, and employees and those of said companies regarding any loss, liability, claim, and all expenses (including attorney's fees and costs) related to your use of our website, your failure to comply with the terms, the publication or dissemination by you of any documents on the website or through it, including any third-party claim alleging that the information or documents you submitted violate the rights of third parties.

11. COMPLETE AGREEMENT

The terms and all documents expressly mentioned herein represent the complete agreement between you and us regarding the subject of the terms and supersede all prior agreements, whether verbal or written, between you and us. You and we acknowledge that in accepting these terms, neither you nor we have relied on any assertion, warranty, or promise made by the other party or implied from any verbal or written exchange between you and us prior to the acceptance of the terms, except as expressly stated in the terms.

12. WAIVER

Our inaction in exercising or enforcing any right specified in the terms or any provision contained therein does not constitute a waiver of that right or provision. A waiver by us related to any breach does not constitute a waiver for any subsequent breach. No waiver by us will be effective unless it has been communicated to you in writing.

13. HEADINGS

The headings and titles in this document appear solely for practical reasons.

14. SEVERABILITY

If any provision of the terms is deemed invalid, illegal, or unenforceable by any competent authority, that provision will be removed from the other terms, which will continue to be valid and enforceable to the extent permitted by law.

15. GOVERNING LAW

Any dispute related to the terms, the privacy policy, or the use of our website or the products and services offered therein, or resulting from them, will be resolved in accordance with French laws, without regard to its conflict of laws rules. Any lawsuit, action, or dispute related to the terms or your use of our website must be brought before the French courts, in the city of CRAPONNE, and you irrevocably accept the relevance and exclusive jurisdiction of those courts.